Return & Refund Policy
At NUR, customer satisfaction is our priority. If for any reason you are not satisfied with your purchase, you may return your order under the following conditions:
Return Period
You can request a return within 7 days from the date of delivery.
How to Request a Return
To initiate a return, please contact us through WhatsApp, Messenger, Instagram DM, or Email with the following details:
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Order Number
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Full Name
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Phone Number
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Picture of the unopened item
Return Conditions
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Items must be unused, unopened, and in their original packaging.
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Shipping fees will be deducted from the refund, as they vary by governorate.
Refund Timeline
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Refunds will only be processed after inspecting and approving the returned products.
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Once approved, the refund will be issued within 7 working days.
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Pick-up attempts for returned products will be completed within 1–3 working days.
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Our working days are Sunday to Thursday, excluding weekends and official holidays.
Refund Methods
| Payment Type | Refund Method | Timeline |
|---|---|---|
| Cash on Delivery (COD) | Store Credit | 1–2 working days after approval |
| E-Wallet Transfer | 2–3 working days after approval | |
| Bank Transfer | 2–3 working days after approval (may take up to 14 working days to reflect in your bank account depending on your bank and according to CPA & Central Bank of Egypt regulations) | |
| Pre-Paid (Debit/Credit Cards, E-Wallets, Souhoola, ValU, Sympl) | Refunded directly to the original payment method | Varies by payment provider (may take up to 14 working days to reflect) |
| Store Credit | 1–2 working days after approval |
⚠ Important Notes:
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Refunds are made only after approval of the returned products.
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For third-party financing/payment methods (Souhoola, ValU, Sympl, etc.), the refund period may vary depending on the provider’s policies.